Refund & Cancellation Policy

1 What You Are Buying

VIP and VIP+ are fixed-term subscriptions, one week or one month, granting in-game kits, perks and reduced cooldowns on Rust Samrajya 3X. Prices are on the Kits page and are in Indian Rupees. The seller is ShadowTrace Solutions Private Limited.

2 Cancellation

• Subscriptions do not auto-renew. Each term is bought separately, so there is nothing to cancel. Simply do not buy the next one.
• You may stop using the perks at any time. Because the term is already paid, stopping early does not by itself create a refund, see section 3.

3 When We Refund

We refund in full, no questions asked, if:

• you paid and the perks were never delivered to your account;
• you were charged twice for the same term;
• the server is offline or unplayable for more than 48 consecutive hours during your paid term, other than for an announced wipe or scheduled maintenance, refunded pro rata for the days lost;
• you change your mind and tell us within 48 hours of purchase, provided you have not already claimed a VIP kit that term.

Beyond those cases we will still look at anything you raise. If we got something wrong, we will make it right.

4 When We Do Not Refund

• A map wipe. Wipes are scheduled, published in advance and are how Rust works. Your VIP perks survive a wipe; your base does not.
• A ban for breaking the rules. If you are banned for cheating, harassment or any other breach of the Terms, the remaining term is forfeit.
• Being raided, killed, or losing your loot. That is the game.
• Short outages under 48 hours, or downtime caused by your own connection, your ISP, or Steam and Facepunch service problems.
• A term already substantially used: if most of the week or month has been played, we may refund pro rata rather than in full.

5 How to Request One

• Email yash.kute@shadowtrace.in or open a ticket in our Discord.
• Include your in-game name, your SteamID64, the date of purchase and the payment reference.
• We acknowledge within 24 hours and decide within 7 days.
• Approved refunds are returned by the same method you paid, normally within 7 working days of approval.

6 If You Disagree With Our Decision

Escalate to our Grievance Officer, Yash Kute, at yash.kute@shadowtrace.in. Complaints are acknowledged within 24 hours and resolved within 15 days. Your rights under the Consumer Protection Act, 2019 are unaffected by anything on this page.